Our Guarantee

    The Ultimate Deck Shop Price Protect Guarantee
    Qualifies on regular priced, standard stock items. Excludes items already on sale, discounted, special order, or items that do not qualify for the regular Return Policy. 60 day full refund is available on all qualifying purchases, while the calendar year ends December 31 of the same year the items were purchased.

    We protect your price ALL YEAR LONG! If the price drops, we'll credit you the difference.

    If our price drops in the same calendar year on items you purchased at regular price, we will refund you the difference. Within 60 days, a full refund is provided. After 60 days but within the same calendar year, a Gift Card will be issued for the difference.

    The Ultimate Deck Shop Best Price Guarantee
    Advertised prices may include flyers, website, or any publicly available, advertising priced. Quotations or special non-advertised discounts are not included, and are at the discretion of The Ultimate Deck Shop. "Local" is considered to be within 100km of The Ultimate Deck Shop location. Non-stock items, or items which are not in stock at the competitor do not qualify.

    We guarantee the BEST PRICE IN TOWN. If we are not, we will beat it by 10% of the difference.

    We guarantee to have the best price on every day, in stock items. In the event we do not, we will beat any regular, advertised price by 10% of the difference on exact in stock product from local competitors; and will match any advertising sale price.


    The Ultimate Deck Shop Delivery Guarantee
    Qualifying deliveries within 100km of our locations. Backorders are out of our control but will be communicated. Does not include items not on, or changes to, the original invoice.

    We guarantee your delivery will arrive within 2 HOURS of the schedule time, or your MONEY BACK.

    We guarantee that your delivery will arrive accurately within a 2 hour buffer of the time booked or we will refund your delivery fee, and make the extra trips no charge to make it right. Upon delivery, you will be notified of completed delivery via email and/or text. 


    The Ultimate Deck Shop Experience Guarantee
    We want to do right by every person we have the pleasure of serving. However, aggressive behaviour toward our team members is never okay.

    We promise to deliver a SUPRISINGLY GREAT CUSTOMER EXPIRIENCE, guaranteed!

    We guarantee to provide a surprisingly great customer experience, superior to a traditional box store or lumber yard. If you feel your experience was not great, a member of our Leadership Team will reach out to see how we can make it right.


    The Ultimate Deck Shop Lifetime Guarantee
    The warranty does not cover materials, shifting ground, freeze/thaw cycles, environment effects, acts of God, extreme weather storms, accidents or neglected maintenance, modification post-completion, natural aging of materials, thermal expansion/contraction, high winds exceeding 80km/hr. Please see warranty information for details on length and terms of warranty. 

    Our Managed Install Service is backed by a LIMITED LIFETIME WARRANTY.

    Our Managed Install Service is backed by a Limited Lifetime Warranty that covers the workmanship of your project for as long as you own the home. NOTE: Materials are not included, but are covered under their own manufacture's warranty. 


    The Ultimate Deck Shop Worry-Free Guarantee
    Qualifying items were shipping via Canada Post, FedEx, UPS, or select courier services. Large "Less-Than-Truckload" deliveries are excluded:
    -Any item not transportable by Canada Post
    -Items larger than 48" on any one dimension.
    -Individual items over 65lbs.
    -Total orders weighing over 130lbs.

    If your TUDS.CA purchase doesn't work out, we'll return it - FREE OF CHARGE.

    We guarantee your purchase from will be worry-free. If you're not 100% satisfied with your new purchase, simply request a pre-paid shipping label and send your items back to us - free of charge.


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